Get in Touch
We're here to help.
We aim to respond within 24 hours on business days. Our team is available Monday to Friday, 9am–5pm EST.
Email
hello@shopmatiere.com
Response Time
Within 24–48 hours
Returns & Orders
30-day hassle-free policy
Common Questions
How long does shipping take?
Standard shipping takes 5–10 business days.
Do you ship internationally?
Yes — we ship to 180+ countries worldwide. International orders may be subject to customs duties, which are the responsibility of the customer.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can use this to track your package directly.
What is your return policy?
We offer 30-day hassle-free returns. If you're not satisfied, contact us at hello@shopmatiere.com and we'll make it right.
Send Us a Message